SharePoint Online – Resolving issue with “Enterprise Keywords” in document library – keywords are not saved in “Enterprise Keywords” field

Hi All,

Greetings.

Today new small issue and solution 🙂

Issue : In one of the document library, “Keywords” are not saved in “Enterprise Keywords” field.

Background:

• We have a document library.
• We have enabled the “Enterprise Keywords“

• Issue is – Whenever we upload a document, all columns such as “Name” and “Title” are getting updated. However, the value of the column “Enterprise Keywords” is not getting updated / saved.

Solution :

• We were wondering what went wrong with “Enterprise Keywords” field but no clue
• We do not have OneDrive syncing
• We googled bit and tried multiple approaches
  • Verified that “Enterprise Keywords” column is added to the current view
  • Verified that respective permissions are in place to edit the document library settings
  • Verified that “Enterprise Keywords” column is added to all associated content type
  • In the same site collection, verified the “Enterprise Keywords” in different document library and there keywords are saved successfully
  • After downloading document in document properties – we are seeing a column named “Tags” rather “Enterprise Keywords“

• One option we tried – we removed the “Enterprise Keywords” column from document library and added again. This solution worked like charm 🙂
• If again we will see the document properties, we will see correct column name – “Enterprise Keywords” name as

Thanks for reading!!! Please feel free to discuss in case any questions / suggestions / thoughts !!!

HAVE A GREAT TIME AHEAD !!! LIFE IS BEAUTIFUL 🙂