Microsoft 365 – SharePoint Online – Image webpart – resolving issue – image link disappearing – small lesson learned

Hi All,

Greetings for the day!!!

Today new issue and solution 🙂 Small learning but important one.

Issue : Link set to image in Image webpart is disappearing.

Details

• On one of our SharePoint page we have added “Image” web part.

• We edited the webpart and set the link webpart property to one of our document from document library.
• We published the page.
• First time link is working. Redirecting to the correct link set.
• Next time when we visit the page, link is not working.
• We verified editing the webpart and it seems link disappears.

Cause

• Folder in which document is available is having special characters at the end – “%E2%80%8B“
• Those characters are not visible from UI but appearing in the URL as

https://knowledgejunction1.sharepoint.com/sites/oobwebpartsdemo/Shared%20Documents/Forms/AllItems.aspx?id=%2Fsites%2Foobwebpartsdemo%2FShared%20Documents%2FMeeting%20Effectiveness%E2%80%8B&viewid=e5fb694a%2D62d0%2D4857%2Dbac9%2D04bf38d48341

• This happened because folder name is copied from somewhere and those characters are also get copied.

Solution

• We have couple of options
  • Completely renaming the folder is one choice. This is not practical as we are not sure where else this document is referenced. Those links will be broken.
  • Create a new folder, copy the document and reference it. And henceforward use the new location of the document. We went for this choice.
• After correcting the link – Image web part persisting the link and working properly.

Lesson Learned : From wherever we copy, paste it into a plain text editor like notepad first. This ensures that special characters are avoided.

Thanks for reading !

HAPPY LEARNING AHEAD 🙂 LIFE IS BEAUTIFUL 🙂