Microsoft Teams + Power Automate : Approvals app in Teams – workaround for – Approval Power Automate not sending approval emails to Approvers

Hi All,

Greetings for the day !!! Today new small learning !!! LIFE IS BEAUTIFUL 🙂

Background / Details :

• We have simple two level approval process Power Automate
• We tested in our local environment and Power Automate is working perfectly fine
  • Approvers are receiving approval emails and can Approve / Reject respective approval request
• We exported Power Automate from our local environment and imported in our customer tenant
• During testing in customer tenant we realized that Approvers are not receiving approval emails
• Microsoft sends Approval emails with an account – maccount@microsoft.com
• We verified all necessary things like
  • If Microsoft account is blocked or not – maccount@microsoft.com
  • If our IPs are restricted geographically
• But no luck, finally we decided to raise ticket to Microsoft

Workaround : We tried Approval app in Microsoft Teams

Take away from this article:

• How to incorporate Approval app in Microsoft Teams
• How to Approve / Reject the approval requests from Microsoft Teams

Approval app in Microsoft Team:

• Approvals app available in Microsoft Teams as shown in below fig

• This app is available since last year
• This app provides two features
  • Send request for an approval OR create new approval requests
  • Approve / Reject request which as a user / approver I receive
• In this article we will discuss – Approve / Reject request which as a user I receive
• When we add Approval app to the Teams we get notifications in activity feed as in below figure

• We will receive all the requests under “Received” tab as shown in above fig
• We have three status respectively performed by me – Rejected / Approved / Requested
• When we click on “Requested” status link we get an dialog for Approve / Reject request as

Permissions required to add Approval app in Microsoft Teams :

• Permissions to create a Microsoft Dataverse database
• An account on powerautomate.microsoft.com
• Administrator Role in the environment
• License for Power Automate, Office 365, or Dynamics 365
• License for Microsoft Forms is required for users to set up new approval templates

To use Approval app in Microsoft Teams we need :

• License for Power Automate

Thanks for reading ! Feel free to discuss if required, suggestions / thoughts are welcome